Lockheed Martin Computer Sys Analysis Asc Mgr in King Of Prussia, Pennsylvania
This Enterprise Business Services (EBS) position supports managing the DCI Operations Service Delivery & Support team.
This position will report to the Manager of Service Delivery & Support team.
This position will work with all Data Center Infrastructure (DCI) Operational teams to identify issues, determine root cause, recommend options for resolution, ensure implementation and follow-up.
This position will have a virtually located staff, some whom provide 24 x 7 support, with the need to foster cross platform coverage and expansion of team skills across platforms.
This team defines and leads the following functions for DCI Operations: Availability Management, Capacity management, IT Service Continuity Management, Change Management, Release & Deployment Management, Service Asset & Configuration Management, Incident Management, Problem Management, Request Fulfillment, Event Management, and Access Management.
This role has functional, financial and execution management responsibilities that include: - Directing the daily operations of the DCI Operations Delivery & Support Team - Advance foundational processes to drive process and cost efficiencies - Position DCI to appropriately leverage 3rd party resources while keeping unit costs level - Establish the right measurements and where possible industry benchmarks to track DCI progress - Execution of service provisioning to meet Service Level Agreement (SLA) requirements and report against infrastructure Key Performance Indicators (KPI) - Manage resources in accordance with DCI labor productivity ratios and service level within / above SLA. - Enforce adherence to DCI infrastructure processes, procedures, and standards; Change Management, Disaster Recovery /Business Continuity Plan, (DR/BCP), and Security / Government regulatory compliance. - Ensure lifecycle management and coordination of infrastructure processes, procedures, and standards; to include policies, DCI Standard Operating Instructions (SOI), Memorandums of Understanding (MOU), and Standard Operating Procedures (SOP). - Facilitate effective communication across the entire DCI organization, ITS, Corporate Information Security (CIS), & all appropriate Business Area (BA) stakeholders - Overall management of tasks associated with DCI Operations Delivery & Support personnel; Hiring, Performance Management, Merit, Talent Development, Training, Promotions, Disciplinary Actions, Rewards and Recognition and other leadership responsibilities. -Fiscally responsible for meeting all budget commitments to include Residual, Service & Occupancy, Travel, Training, Awards, etc. - Establish a culture of ownership and accountability for DCI's success across all levels of the DCI Operations Delivery & Support organization both operationally and fiscally.
Other duties may be assigned as needed to support the organization. This is a fast-paced, dynamic work environment where the ability to effectively manage competing, multiple priorities will deliver successful results.
WORK LOCATION FOR THIS POSITION CAN BE AT A U.S. BASED LOCKHEED MARTIN FACILITY IN DENVER, CO, KING OF PRUSSIA, PA OR ORLANDO, FL.
Basic Qualifications - Minimum 3 – 5 years of proven in IT leadership experience (Team Lead or L-coded): - Supervisory role within Operations - Demonstrated working knowledge of Operational practices - Demonstrated working knowledge of server administration support - Demonstrated ability to lead teams in a geographically dispursed and virtual environment - Ability to work a flexible, off hours schedule to accommodate employees shift schedules - Effective problem-solving skills demonstrated through related work experience - Experience with making judgement decisions and using discretion in the performance of all duties related to leading a system administration team - Knowledge of basic hardware, storage and sound network fundamentals illustrated through previous work experience
Desired skills 5 - 7 years of demonstrated IT leadership experience: - Experience with risk analysis, root cause analysis and escalation processes - Familiarity with Lockheed Martin EBS systems, processes and tool-sets - Experience with cross platform integration - Demonstrated excellent interpersonal and customer service skills - Proven ability to multi task and resolve complex issues - ITIL and Agile Methodology experience
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Join us at Lockheed Martin, where we’re engineering a better tomorrow.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Location(s): Denver Colorado, Denver Florida, Denver Pennsylvania