Lockheed Martin Systems Engineer-IT Asc Mgr in Aguadilla, Colorado
This Enterprise Business Services (EBS) position supports managing the DCI Ops & Dev Platform Team.
This position will report to the Manager of Ops & Dev Platform team.
This position will work with all Data Center Infrastructure (DCI) Operational and Agile Development teams to release new services, identify issues, determine root cause, recommend options for resolution, ensure implementation and follow-up.
This position will have a virtually located staff with the need to foster cross platform coverage and expansion of team skills across platforms.
This role has functional, financial and execution management responsibilities that include: - Directing the daily operations of the DCI Ops & Dev Platform Agile Development Teams - Deliver new DCI Platform services and on-going Tier 3 support based on Agile development methodologies and service release lifecycle - Advance foundational processes to drive process and cost efficiencies - Position DCI to appropriately leverage 3rd party resources while keeping unit costs level - Establish the right measurements and where possible industry benchmarks to track DCI progress - Execution of service provisioning to meet Service Level Agreement (SLA) requirements and report against infrastructure Key Performance Indicators (KPI) - Manage resources in accordance with DCI labor productivity ratios and service level within / above SLA - Enforce adherence to DCI infrastructure processes, procedures, and standards; Change Management, Disaster Recovery /Business Continuity Plan, (DR/BCP), and Security / Government regulatory compliance - Ensure lifecycle management and coordination of infrastructure processes, procedures, and standards; to include policies, DCI Standard Operating Instructions (SOI), Memorandums of Understanding (MOU), and Standard Operating Procedures (SOP) - Facilitate effective communication across the entire DCI organization, ITS, Corporate Information Security (CIS), & all appropriate Business Area (BA) stakeholders - Overall management of tasks associated with DCI Ops & Dev personnel; Hiring, Performance Management, Merit, Talent Development, Training, Promotions, Disciplinary Actions, Rewards and Recognition and other leadership responsibilities - Fiscally responsible for meeting all budget commitments to include Residual, Service & Occupancy, Travel, Training, Awards, etc. - Establish a culture of ownership and accountability for DCI's success across all levels of the DCI Ops & Dev Platform organization both operationally and fiscally
Other duties may be assigned as needed to support the organization. This is a fast-paced, dynamic work environment where the ability to effectively manage competing, multiple priorities will deliver successful results.
Preferred work locations for this position will be at the following Lockheed Martin facilities: Denver, CO; Orlando, FL; King of Prussia, PA; Aguadilla, PR. Other LM locations to be considered. US Citizen Required
Basic Qualifications - Minimum 3 – 5 years of proven in IT leadership experience (Team Lead or L-coded): - Supervisory role within Operations - Demonstrated working knowledge of Operational Infrastructure practices (Knowledge of basic hardware, servers, storage, database, middleware and sound network fundamentals illustrated through previous work experience) - Demonstrated ability to lead teams in a geographically dispersed and virtual environment - Ability to work a flexible, off hours schedule to accommodate employees shift schedules - Effective problem-solving skills demonstrated through related work experience
Desired skills - 5 - 7 years of demonstrated IT leadership experience: - Experience with risk analysis, root cause analysis and escalation processes - Familiarity with Lockheed Martin EBS systems, processes and tool-sets - Experience with cross platform integration - Demonstrated excellent interpersonal and customer service skills - Proven ability to multi-task and resolve complex issues - ITIL (Incident Mgmt, Problem Mgmt and Change Mgmt) experience - Agile Methodology experience - Service Now experience
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Join us at Lockheed Martin, where we’re engineering a better tomorrow.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Location(s): Aguadilla Colorado, Aguadilla Florida, Aguadilla Pennsylvania, Aguadilla Puerto Rico