Lockheed Martin System Integration Business Analyst in Marietta, Georgia
Description: As a member of the AeroIT Desktop Services organization: Assist desktop support teams in root cause analysis of client-related problems, lead small, technical teams in resolving deployment clean-up efforts, e.g. work with Applications, break/fix teams, SMEs and end users to remediate Office 365 and Windows 10 incompatibilities that are preventing software upgrades, assist in the planning, development,testing and execution of desktop/client innovation and process improvements, e.g. VDI, vending machines, various pilots, lite provisioning, reporting dashboards, leveraging RFID technology in asset management, etc.. Represent Aero IBPI as the interface to the LMSD; ensure SOI and KMRs are accurate, provide requirements and feedback on Support.Global and other tools, assist all teams in implementation of Service Now and other initiatives. Represent Aero client/desktop services on various Enterprise change boards, i.e. eORB, aORB, Unified Communications Council (UCC), etc. Help generate metrics reporting with Remedy and Service Central to identify trends and solutions for aging and top incidents. Using metrics to provide visibility into end user issues, resolution times, staffing issues, technology trends, while working to improve the end user experience. Develop expertise in SharePoint, Maximo, Service Central and other key systems and assist with the interface requirements of data between the systems (i.e., Maximo data integrated with Service Central). Partner with the Enterprise and Aero teams to develop and lead desktop communications campaigns and communicate daily with end users. Document desktop-related policies and procedures, including standard operating procedures, business rules, assisting in maintaining Aero Codes and developing training material.
Desired Skills: Organized, enthusiastic, willingness to challenge themselves and to learn and grow responsibilities; a can-do attitude with a strong desire to learn about the Windows desktop environment and apply that knowledge and skill to solving problems. Must have the ability to work professionally and effectively with computer users and subject matter experts; must be able to think creatively and develop effective communications and process documentation. Willingness to learn and promote a culture of accountability. Programming experience and an ability to learn new systems.
•Customer service experience in one of the following environments: help desk and customer retention organization
•Experience using innovative technical skills to solve
•Basic computer programming experience, e.g. PowerShell and Visual Basic
•Experience working with customers
•Experience finding solutions within the Windows Desktop environment
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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