Lockheed Martin Desktop Support Site Lead in NAS Pax River, Maryland

Description: This Enterprise IT position will be a part of the Business Area (BA) End User Services (EUS) organization. Successful candidate will lead a team of IT technical resources responsible for delivering front-line end user support in Patuxent River, MD and surrounding locations

Job Duties include but are not limited to:

-Successful interaction and teaming with EBS team members, management and site customers on technical issues.

-Applying technical expertise and teaming with other resources to develop and implement technical solutions to a wide range of complex problems.

-Works independently with a sense of urgency and exceptional customer service skills

-Provides daily written updates on status of current tickets, open issues and projects

-Performs desktop and laptop system deployments including hardware and software configurations

-Supports mobile devices such as the iPhone, iPad and IPad Pro Devices.

-Responsible for accurate tracking of all assets supported by Desktop Support

-Performs troubleshooting of supported desktop operating systems and applications

-Documents system problems and resolution for future reference

-Maintains technical documentation related to the configuration of production components (i.e. hardware, operating system, applications, management tools, etc.) including installation and troubleshooting instructions

-Performs other duties as assigned

-Some travel may be required

This is not a telecommuting position. This is an onsite position based in Patuxent River, MD

Basic Qualifications:

Demonstrated commitment to provide outstanding customer service

Experience with IT Service Management/Configuration Management, including incident management and change management

Demonstrated effective organizational and team building skills

Excellent business acumen, interpersonal and teaming skills

Proven ability to identify, build and maintain strong working relationships with key stakeholders at all levels of the enterprise

Ability to apply planning and problem solving techniques

Experience troubleshooting and performing Root Cause Analysis for complex service/system issues

Proven time management and organizational skills with attention to detail in all situations

High level of technical acumen with a wide variety of IT operating systems, tools and technologies illustrated through previous work experience

Experience supporting Windows and iOS technologies

Experience with imaging computers

Ability to provide afterhours/on call support

Experience with enterprise Wi-Fi networks; EWLAN/MWLAN

Desired Skills:

Experience supporting the RMS Line of Business

Experience supporting CH53k program

Experience working in a virtual environment / with a geographically dispersed team

Proven ability to train, lead and support successful technical teams

Proven ability to work across organizational boundaries

Project Management experience

Demonstrated experience in writing technical procedures and documentation; SOIs and KMRs

HP & Dell HW Certifications

An understanding of networking fundamentals

Significant experience interfacing with customers, IT management, and vendors; effectively representing the IT support organization.

Experience researching and supporting new and emerging technologies

Experience supporting WYSE devices

Experience with desktop management and asset management tools including CM12, Dameware, JITA, CATS, Lansweeper, SNOW and Service Central

Ability to obtain a security clearance

BASIC QUALIFICATIONS:

job.Qualifications

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Join us at Lockheed Martin, where we’re engineering a better tomorrow.

EXPERIENCE LEVEL:

Experienced Professional