Lockheed Martin Executive Support Technician in Orlando, Florida
This Executive Support position within Lockheed Martin Enterprise Business Services (EBS) supports the Lockheed Martin Rotary and Missions Systems, located at the Lake Underhill facility in Orlando, Fl as an Executive Support Analyst. This position has multiple responsibilities which stretch across IT disciplines and RMS sites, however the primary focus of the role is providing exemplary desktop support to Rotary and Missions Systems Executives and their staff at the Lake Underhill facility.
Technologies supported by this position include: •Desktop PCs, Workstations and Laptops. •Printers and other peripherals. •Networking devices and other infrastructure components (to include Wireless technologies). •Stationary communications devices, such as desktop and conferencing phones, Mobile personal wireless devices; such as iPhone, iPad Tablets/Lite-weight, Laptops. •Audio/visual systems, such as projectors and teleconferencing equipment. •Other electronic devices as required.
Basic Qualifications • Significant experience providing exemplary support for Corporate Executives and their staff. • Outstanding analytical and problem solving and troubleshooting skills. • Working knowledge of Desktop support experience with Windows OS (Windows 7, and Windows 10). Proficiency with Microsoft Office 2007 through 2016 suites, including Microsoft Outlook (2007 through 2016). • Experience operating and maintaining existing HW/SW configurations • Knowledge of Internet browsers • Experience supporting IT equipment to include: o Desktop PCs, Workstations and Laptops, Apple systems. o Printers and other peripherals. o Networking devices and other infrastructure components (to include Wireless technologies). o Stationary communications devices, such as desktop and conferencing phones, Mobile personal wireless devices, such as iPhone, iPad, Tablets/Lite-weight, Laptops. •Other electronic devices as required. •Locations require US Citizenship
Desired skills • Familiarity with Lockheed Martin policies and procedures. • Knowledge of LM Rotary and Missions Systems • Outstanding customer service skills and commitment to customer service. • Significant experience interfacing with customers, IT management, and vendors; effectively representing the IT support organization. • Excellent and effective teaming skills. • Excellent written and verbal communication skills. • Experience researching and supporting new and emerging technologies. • Ability to work a flexible work schedule as needed and support 24/7 on call schedule. Experience in IT customer service environment using Remedy ITSM or Service Now, in support of Windows desktop and high- end engineering tools. Working knowledge of server architecture and administration. • Networking devices and other infrastructure components (to include Wireless technologies). •Audio/visual systems, such as projectors and teleconferencing equipment, and conference room support.
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Join us at Lockheed Martin, where we’re engineering a better tomorrow.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Location(s): Orlando Florida