Lockheed Martin Customer Service Representative in Trumbull, Connecticut
Description: The Customer Service Representative is a key customer-facing role with the responsibility to ensure that critical support is provided for our helicopter customers operating around the world. Activities revolve around the rapid fulfillment of customers’ requests for material for their aircraft using our SAP Enterprise Resource Planning tool as the primary processing environment.
Daily responsibilities include:
•Providing rapid resolution (>95% shipped in 24 hours or less) of Workstop/AOG (Aircraft on Ground) requests.
•Providing rapid resolution for all material requests, achieving >90% shipped for all material requests.
•Contributing to Sikorsky product operators achieving availability of their aircraft greater than 95%.
•Coordinating problem resolution with the CSS Aftermarket Account Service Managers (ASMs), CSR Deputy and CSR Lead.
•Coordinating with the rest of the Aftermarket Operations team as well as Supply Chain, Production, Engineering, Programs, Export Compliance, Warehousing, Shipping and Quality organizations as part of fulfilling customers’ needs effectively while ensuring compliance in all transactions.
•Participate in supporting 24 x 7 operations through the Customer Care Center as defined by Customer Service and Logistics management
•Assisting ASMs and CSS in promoting sales and achieving financial objectives.
Bachelor’s Degree or 5 years of experience in customer service
SAP experience preferred, Word, Excel, PowerPoint. Be able to Multi- Task, Problem solver, Works well on a team, Self Starter.
5 years experience in customer service preferred but not required.
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Join us at Lockheed Martin, where we’re engineering a better tomorrow.